Privacy Policy

Lighom.com Privacy Policy

Effective Date: November 5, 2025

Lighom ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit lighom.com or make a purchase from us.

By using our website, you consent to the practices described in this policy. If you do not agree with these terms, please do not use our website.

 

Information We Collect

We collect the following types of information when you interact with our website:

Information You Provide Directly
When you place an order, create an account, sign up for our newsletter, or contact us, we collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details. We do not store full credit card numbers — these are processed securely by our payment processors (PayPal, Stripe, or other authorized providers).

Information Collected Automatically
When you visit lighom.com, we automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring website, pages visited, time spent on each page, and click patterns. We collect this information through cookies, web beacons, and similar tracking technologies.

Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our site, remember your preferences, analyze how our website is used, and deliver relevant advertising. We use first-party cookies (set by Lighom) and third-party cookies (set by services like Google Analytics, Meta Pixel, and Pinterest Tag).

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

 

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including payment processing, shipping, customs clearance, and order confirmation.

To communicate with you about your orders, including order confirmations, shipping updates, delivery notifications, and customer service inquiries.

To send you marketing communications, such as promotional emails, new product announcements, and special offers (you can unsubscribe at any time).

To improve our website and services, by analyzing how visitors use our site and identifying areas for improvement.

To prevent fraud and protect security, including verifying identities and detecting suspicious activity.

To comply with legal obligations, including tax reporting, accounting, and responding to lawful requests from authorities.

 

How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

Service Providers: We share information with trusted third-party service providers who help us operate our business, such as payment processors (PayPal, Stripe), shipping carriers (DHL, FedEx, USPS), email service providers (Klaviyo, Mailchimp), analytics providers (Google Analytics), and advertising platforms (Meta, Google Ads, Pinterest). These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Compliance: We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers: If Lighom is acquired, merged, or undergoes a change of ownership, your information may be transferred as part of that transaction.

 

Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.

Correction: Request that we correct inaccurate or incomplete information.

Deletion: Request that we delete your personal information, subject to legal retention requirements.

Opt-Out: Opt out of marketing communications by clicking "unsubscribe" in any email or contacting us directly.

Portability: Request a copy of your data in a structured, machine-readable format.

Cookies: Manage cookie preferences through your browser settings or our cookie consent banner.

To exercise any of these rights, please email service@lighom.com with your request. We will respond within 30 days.

 

GDPR Rights (European Union Residents)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR). The legal basis for processing your information is typically your consent, contract performance, legal obligations, or our legitimate business interests. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

 

CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (we do not sell your information). To exercise these rights, please contact us at service@lighom.com.

 

Data Security

We use industry-standard security measures to protect your information, including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you promptly if a data breach affects your information.

 

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and accounting purposes.

 

Children's Privacy

Lighom does not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately and we will delete it.

 

International Data Transfers

Lighom is based in Hong Kong, and your information may be transferred to and processed in countries other than your own. We ensure that any international transfers comply with applicable data protection laws.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Effective Date" at the top of this page.

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Lighom
99 King Fook Street, San Po Kong, Kowloon, Hong Kong, 999077
Email: service@lighom.com
Phone: +1 912-248-8392